Transforming Your Home, Enhancing Your Life
Active Plumbing Supplies is an independent, local, family-run plumbing and heating merchant based in Calne, Wiltshire.
Our Expertise
For over 20 years, our experienced and knowledgeable staff have been serving the Calne area, offering a comprehensive range of plumbing and heating solutions. We are dedicated to providing outstanding customer service and quality products at competitive prices.
What We Offer
- Trade Counter: The leading plumbing showroom in Calne, offering a vast selection of plumbing and heating products, from boilers and radiators to underfloor heating and water softeners.
- Delivery Service: Deliveries across Calne, Chippenham, Devizes, Westbury, Melksham, Trowbridge, and surrounding areas.
- Showrooms: Experience the latest bathroom, shower, kitchen, and appliance designs in our comprehensive showroom. Our skilled staff can create a personalized 3D design of your dream bathroom or kitchen.
- Renewable Energy: Our dedicated division offers a range of eco-friendly heating solutions, including air and ground source heat pumps, biomass boilers, and solar water heating systems.
Our Values
We are committed to:
- Customer Satisfaction: Providing exceptional customer service, tailored to your specific needs.
- Quality Products: Supplying reliable and trusted brands of plumbing and heating equipment.
- Sustainability: Promoting and installing eco-friendly heating solutions to reduce your environmental impact.
- Community Involvement: Actively supporting the local community.
Our Vision
Active Plumbing Supplies is dedicated to becoming the leading provider of plumbing and heating solutions in the Calne area, by offering exceptional products, services, and customer experiences. We are committed to exceeding expectations and building lasting relationships with our customers.
Excellent Customer Service
The majority of customers have had a positive experience with Active PS, praising their staff for being helpful, professional, and patient. They have also commended the company for providing a wide range of products and options, with prices that are considered reasonable.
High-Value Service
The company's salespersons have been described as knowledgeable and willing to discuss customers' specific requirements, making the shopping process a pleasant one. Customers have also appreciated the timely supply of products and the support offered during the fitting process.
Quality Products
Reviewers have been happy with the quality of the products supplied by Active PS, with some even reporting excellent results from the installation process.
Disappointing Experience
However, one customer had a very disappointing experience with the company, citing poor service and a lack of follow-up after an initial home visit. The customer had expected a higher level of service, particularly given the company's promise to call back with quotes.
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