At S.A. Hancock, we are a family-run business that has been providing exceptional plumbing and heating services to Sussex for over 40 years. Our company has a rich history, dating back to the 1980s when Simon Hancock, the founder, started trading as a sole trader. Over the years, we have grown and evolved, with family members taking over the business, ensuring that our commitment to quality and excellence remains unwavering.
Our Values
At S.A. Hancock, we operate on a set of core values that define who we are and how we approach our work. We believe in:
- Honesty: We believe that honesty is the best policy. We are transparent in our pricing and communication, ensuring that our customers are always aware of the work being done and the costs involved.
- Trust: We understand the importance of trust in any relationship, especially between a customer and a company. We strive to build trust by being reliable, consistent, and exceeding our customers' expectations.
- Friendly Service: We believe that a smile and a friendly demeanor can make all the difference in a customer's experience. Our staff is dedicated to providing exceptional service that leaves a lasting impression.
Our Services
We offer a wide range of services to cater to all your plumbing and heating needs. From boiler installations, servicing, and repairs to plumbing repairs, and installations, we can handle any job, big or small. Our services include:
- Boilers: Installation, servicing, and repairs of gas and LPG boilers, oil boilers, and Hydrogen-ready boilers.
- Cookers & Fires: Installation, servicing, and repairs of gas and LPG cookers and fires.
- Future Heating: Expert advice and installation of heat pumps, hydrogen-ready boilers, and electric boilers.
- Plumbing: Installation, repair, and maintenance of plumbing fixtures, including bathrooms, kitchens, and other areas of the home.
- Inspections & Certifications: Regular inspections and certifications for boilers, fire alarms, and other safety equipment.
- Service and Maintenance Plans: Regular maintenance plans for boilers, fireplaces, and other systems to ensure optimal performance and safety.
Why Choose Us?
At S.A. Hancock, we pride ourselves on our:
- Over 40 years of experience in serving Sussex, making us one of the most trusted and experienced plumbing and heating companies in the region.
- 99% positive customer reviews, indicating our commitment to quality and customer satisfaction.
- Compliance with safety legislation, ensuring that our work adheres to the highest safety standards.
- Family-run business with a personal touch, treating each customer like family.
Get in Touch
If you're looking for a reliable and experienced plumbing and heating company, look no further. Contact us today to book your service, and let us take care of all your plumbing and heating needs.
Excellent Service and Professionalism
All reviews praise the excellent service provided by SA Hancock, with a rating of 5 stars across the board. Engineers arrive promptly, carry out their work efficiently, and are pleasant, courteous, and helpful. Customers consistently mention the professionalism and expertise of the engineers, who are knowledgeable, informative, and polite.
Availability and Response Time
Reviewers appreciate the quick response times, with many mentioning that engineers arrived the same day or next day to attend to emergencies or scheduled appointments. This includes situations where customers had no heat or hot water and required urgent attention.
Communication and Customer Service
The office staff are consistently praised for their helpfulness, politeness, and efficiency in communication. Customers appreciate the ease of booking appointments and receiving updates on the status of their jobs.
Work Quality and Attention to Detail
Reviews highlight the high standard of work carried out by the engineers, with attention to detail and a willingness to solve problems. Customers are impressed with the quality of the work, including the fitting of showers, baths, and boilers.
Charity in Head Office
One reviewer specifically mentions the exceptional service provided by Charity in the head office, who was prompt, efficient, and added to the overall positive experience.
Be the first to review S.A Hancock.
Write a Review
