Trust Us to Keep Your Home Running Smoothly
At C.P. Cooper Plumbing & Heating, we take pride in being one of the most reliable and trusted plumbing businesses in the East of England. Since 1972, our family-run business has been providing top-notch plumbing and heating services to both domestic and commercial clients. Our team of 5 highly skilled plumbing and heating engineers, backed by an efficient administrator, ensures that every project is undertaken with precision and care.
Our Services
We offer a comprehensive range of services to cater to all your plumbing and heating needs. From heating services, boiler maintenance, and landlord services to bathroom installations and emergency call-outs, we have got you covered. Our Gas Safe and OFTEC registered engineers guarantee to carry out all aspects of your heating work to an extremely high standard and in accordance with regulations.
Our heating services include full central heating installations and maintenance, smart thermostat upgrades, boiler replacements, boiler breakdowns, underfloor heating, power flushing, radiator replacements, and replacement tanks and cylinders. We also provide boiler maintenance and landlord services, including boiler servicing, gas fire servicing, and landlord gas safety certificates.
In addition, we specialize in bathroom installations, offering a full bathroom design service, complete refurbishment works, underfloor heating, heated towel rail installations, and tiling. Whether you need a boiler serviced, a bathroom refurbished, or an emergency call-out, we are committed to providing you with a prompt, reliable, and affordable solution.
What Sets Us Apart
What sets us apart is our comprehensive skill set coupled with our family business values. We are small enough to work for domestic clients who want a boiler serviced, and we are experienced enough to complete large commercial contracts. We pride ourselves on our high standards, competitive rates, and fully insured services. Our Worcester accredited installer status means we can offer our customers the highest level of guarantee on their new boiler direct from Worcester Bosch.
General Feedback
The majority of reviewers have had a positive experience with CP Cooper, praising their professionalism, punctuality, and efficiency. Many reviewers have mentioned that the company's engineers were courteous, knowledgeable, and friendly.
Complaints
However, not all reviewers were satisfied with the service they received. Two reviewers gave low ratings due to poor communication and unfulfilled expectations.
Tom Newcombe, who gave a 1-star rating, reported that CP Cooper failed to follow up on a promised service call, and another local company eventually resolved the issue.
Andy Smith, who also gave a 1-star rating, experienced poor communication and unfulfilled expectations, resulting in a waste of his time.
Ian Angus, who also gave a 1-star rating, was disappointed with the company's poor communication and lack of follow-up after their initial consultation.
Summary
While the majority of reviewers were pleased with their experience, some reviewers were left feeling frustrated and disappointed. The company's communication and follow-up skills were criticized by the negative reviewers.
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