At J & E MacGregor Ltd., we pride ourselves on providing a reliable, friendly, and quality service for all types of plumbing, heating, and gas servicing throughout the Edinburgh area. With over 30 years of experience, we have established ourselves as a reputable and trustworthy business, catering to the diverse needs of our customers.
Our History
Our story began in 1991 when John and Euan MacGregor founded the company, initially operating from their office in Corstorphine High Street. Over the years, we expanded our services to include gas installations and maintenance, becoming Plumbing and Heating Engineers. In 2002, we relocated to our current premises in Loanhead, where we have been operating from since.
Our Mission
Our mission is to provide 100% customer satisfaction, striving to meet the ever-changing needs of our clients. We believe that transparency and open communication are essential in building trust with our customers. Our transparent pricing structure ensures that our customers know exactly what they are paying for. Furthermore, our comprehensive backup service and guarantee provide peace of mind, offering competitive rates that reflect the quality of our work.
Our Services
As a member of SNIPEF, the Gas Safe Register, and SAFEContractor, we are committed to upholding the highest standards of quality and safety in the industry. Our services include:
- New boiler and central heating system installations
- Gas fire and boiler servicing and repair
- Bathroom and shower room refurbishments
- Level access shower installations
- Kitchen refurbishments
- Relocating bathrooms
Why Choose Us?
At J & E MacGregor Ltd., we take pride in our expertise, experience, and commitment to quality. We believe that every good plumber should be a member of their governing bodies to ensure a commitment towards quality. Our membership in SNIPEF, CIPHE, and Gas Safe Register demonstrates our dedication to upholding the highest standards in the industry.
What Sets Us Apart
What sets us apart from other plumbers is our commitment to transparency, quality, and customer satisfaction. We understand the importance of a well-planned and executed project, which is why we offer a free estimating service to our customers. Our comprehensive backup service and guarantee provide peace of mind, giving our customers confidence in the work we do.
Contact Us
To learn more about our services or to schedule a visit for a free estimate, please call us on 0131 440 0041.
Overall Quality of Work
The reviews highlight the exceptional quality of work provided by J&E MacGregor Ltd. The company has received praise for its professional service, reliable plumbers, and attention to detail. The installation of walk-in showers, new boilers, and plumbing systems have all been completed to a high standard.
Customer Service
The reviews also emphasize the excellent customer service provided by J&E MacGregor Ltd. Customers have praised the company's polite and friendly staff, who have kept them informed throughout the process. The company's willingness to listen to customers' requirements and provide expert advice is also mentioned.
Timeliness and Communication
The reviews suggest that J&E MacGregor Ltd has a good track record in terms of timeliness and communication. Plumbers have been punctual and have kept customers informed about the work being done.
Areas for Improvement
One review highlights some issues with the quoting process, with a two-week wait and limited follow-up. Another reviewer experienced a lack of professionalism and unresponsiveness from the company.
Negative Comments
However, there is only one relatively negative review, which mentions a poor experience with the quoting process and a lack of responsiveness from the company.
Positive Comments
On the other hand, most reviews are extremely positive, praising the company's professionalism, reliability, and quality of work.
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