Smartheat is a reliable and trusted plumbing and heating company serving the local area since 2005. We pride ourselves on providing exceptional customer service, delivering high-quality workmanship, and tackling every project with professionalism and expertise.
Our Expertise
We offer a comprehensive range of services across both commercial and domestic properties, covering:
Heating
- Boiler installation, repair, and servicing
- Central heating power flushing
- Oil boiler expertise
- Gas heating system installation and maintenance
- Power flushing for hot water systems
Plumbing
- Emergency plumbing repairs
- General plumbing services
- Central heating repairs and installations
- Water and risk assessments
- Drainage and waste disposal solutions
Our Values
At Smartheat, we stand by:
- Customer Focus: We prioritize your needs and concerns, offering tailored solutions and clear communication every step of the way.
- Quality: We use only the highest quality materials and adhere to the strictest industry standards.
- Integrity: We are committed to transparency and ethical practices, providing upfront pricing and detailed project reports.
- Expertise: Our team of experienced and DBS-checked engineers are highly skilled and equipped to handle any situation efficiently and effectively.
Why Choose Smartheat?
Our commitment to excellence has earned us a stellar reputation in the local community. We are proud to:
- Respond rapidly to emergencies 24/7
- Offer competitive rates and transparent billing
- Provide honest assessments and upfront estimates
- Employ highly qualified and experienced engineers
- Deliver exceptional customer service from start to finish
Overview of Reviews
The reviews of Smartheat can be broadly categorized into two groups: extremely satisfied customers and extremely dissatisfied customers.
Positive Experiences
- Many customers have reported excellent service from Smartheat, praising their professionalism, reliability, and competitive pricing.
- Some customers have specifically mentioned the expertise and knowledge of the engineers, who have resolved complex issues efficiently.
- Others have appreciated the company's communication, with prompt responses and clear explanations of the work required.
- Several reviewers have mentioned the cleanliness and tidiness of the engineers, who have left the premises in a respectable state after completing the work.
Negative Experiences
- A few customers have had poor experiences with Smartheat, citing issues with quoted prices, poor workmanship, and a lack of guarantees.
- Some have reported being charged extra for labour and parts, despite initial agreements.
- Others have experienced delays and cancellations, with little communication from the company.
- One reviewer was left without heating in winter due to the company's failure to resolve the issue promptly.
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