The Art of the Perfect Bathroom
Our History
T Patton Ltd is a family-run business with over 50 years of experience in the supply of high-quality bathrooms and plumbing supplies. Founded on a foundation of integrity and excellent customer service, we have become a trusted partner for homeowners, contractors, and developers across London, Essex, and Hertfordshire.
Our Expertise
Our team of experts offers comprehensive solutions for all your bathroom and plumbing needs. We specialize in:
Product Supply
- Wide range of bathroom products including taps, basins, toilets, towel rails, shower enclosures and more.
- Competitive prices and bulk discounts for trade and public.
- Supply of plumbing materials, boilers, and heating solutions.
Expert Advice
- Experienced and friendly staff providing tailored advice on product selection and installation.
- Detailed consultations to ensure your project meets your specific requirements.
Customer Focus
- Personalized service and attention to detail throughout the process.
- Responsive customer support and after-sales care.
- Positive feedback consistently lauded for our exceptional service and dedication to customer satisfaction.
Our Values
At T Patton, we believe in:
- Quality: Offering only the finest products and adhering to strict quality control measures.
- Value: Providing competitive prices and exceptional value for money.
- Integrity: Maintaining open communication and honesty in all our interactions.
- Customer Focus: Delivering personalized and personalized service every step of the way.
Join us in creating your dream bathroom!
Contact us today for a free consultation and discover the exceptional service and extensive product range that has made T Patton a leading supplier of bathrooms and plumbing solutions in the region.
Customer Service Issues
Several customers have reported poor customer service experiences, including being ignored, long wait times, and being told to leave the store despite arriving during business hours. Some customers have also complained about the staff's attitude, with one customer describing them as a "frustrated elderly comedy duo".
Issues with Returns and Refunds
There have been several reports of customers being charged a 30% "restocking fee" for returning items, even if they were never delivered. This has led to frustration and disappointment among customers, with some describing the practice as "madness" and accusing the store of being "thieves".
Disorganization and Inefficiency
Some customers have reported issues with the store's organization and efficiency, including delayed deliveries and difficulties with ordering and payment. One customer reported having to visit the store multiple times due to lack of customer service, which was made more stressful by having to travel with a baby and toddler.
Positive Experiences
On the other hand, some customers have reported positive experiences with the store, including helpful and knowledgeable staff, a wide range of products, and competitive prices. Some customers have also praised the store's willingness to beat prices found elsewhere.
Trade and Professional Services
Trade professionals have reported positive experiences with the store, including prompt service, competitive prices, and helpful staff. The trade desk has been praised for its broad variety of stock and the bathroom showroom has been commended for its ability to provide choice and ideas.
Be the first to review T Patton.
Write a Review
