Providing a reliable and transparent service, with a personal touch.
At A Touch of Gas, we pride ourselves on being a family-run business with a reputation for providing a reliable and transparent service. Our team, led by qualified heating engineer Lachlan, has over 24 years of experience in the industry. We specialize in the installation, servicing, and repair of gas boilers and fires, catering to both domestic and light commercial clients.
Our Services
As a fully qualified heating engineer, Lachlan has worked tirelessly to build a reputation for himself and his company. With over two decades of experience, Lachlan has honed his skills to provide exceptional service to his customers. From routine gas work, such as boiler servicing, repairs, and installation, to the installation, servicing, and repair of gas fires, A Touch of Gas offers a comprehensive range of services. We cater to customers across West Lothian, Edinburgh, Mid Lothian, and East Lothian.
Our Mission
At A Touch of Gas, we strive to provide a seamless experience for our customers. We promise to arrive promptly when we say we will, to leave your home clean and tidy, and to respond quickly to your queries. Our goal is to deliver exceptional service, ensuring that you feel safe in the knowledge that your gas appliances are in good hands.
Customer Testimonials
Our customers have spoken about their experiences with us, and we're proud of the positive feedback we've received. Mrs. M praised Lachlan's professionalism, saying, "Definitely feel like we are in safe hands with Lachlan. Very professional, knowledgeable and knows what he is doing." Mr. W appreciated the excellent service, stating, "Great service - arrived when arranged and completed the work of removing and fitting gas fire to the highest of standards. Fire now working perfectly."
Your Guarantee
At A Touch of Gas, we're committed to delivering exceptional service and high-quality workmanship. If any unforeseen circumstances arise during the course of our work, we'll notify you promptly of the changes and obtain your acceptance before proceeding. We guarantee our workmanship and parts for a period of 60 days from the date of your invoice.
Terms and Conditions
For a comprehensive breakdown of our terms and conditions, please refer to our dedicated page. We've outlined everything you need to know, from our responsibility to your responsibility, and everything in between.
Overview of Reviews
A total of 18 reviews have been submitted, all of which have a 5-star rating. The reviews praise Lachlan's excellent service, professionalism, and reliability.
Common Themes
- Reliability and Punctuality: Many reviewers praised Lachlan's ability to arrive on time and complete the work efficiently.
- Excellent Service: Reviewers consistently mentioned the excellent service provided by Lachlan, including his professionalism, friendliness, and reliability.
- Reasonable Pricing: Several reviewers mentioned that the prices charged by A Touch of Gas were reasonable and competitive.
- Highly Recommended: Almost all reviewers stated that they would highly recommend A Touch of Gas to others.
Specific Comments
- Annual Reminders: Scott Bisset appreciated the annual reminders provided by Lachlan, which helped him stay on top of his gas fire maintenance.
- Cleanliness: Mark Galloway and Carol Gash praised Lachlan's cleanliness while working on their gas fires.
- Knowledge and Expertise: Ralph Harkess was impressed with Lachlan's knowledge and expertise in servicing his living flame gas fire, which had previously been mishandled by British Gas.
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