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Who We Are
Tony Pritchard Plumbing and Heating Engineer is a Plymouth-based company specialising in providing high-quality plumbing and heating services to residents within a 10-mile radius of Plymouth. With over 18 years of experience, we pride ourselves on delivering exceptional customer service, competitive rates, and unparalleled expertise.
Our Services
At Tony Pritchard Plumbing and Heating Engineer, we understand the importance of reliable plumbing and heating systems. Our comprehensive range of services includes:
- Boiler Installs: We offer a wide range of boiler installations, from conventional boilers to modern combi boilers, ensuring you get the best solution for your needs.
- Boiler Repairs: Our skilled plumbers are equipped to diagnose and repair any boiler-related issues, ensuring minimal disruption to your daily routine.
- Central Heating Installations: From new installations to upgrading your existing system, our expertise ensures your central heating system is efficient and cost-effective.
- Plumbing Services: From leaky taps to bathroom renovations, our experienced plumbers cater to all your plumbing needs.
- Annual Services: Regular servicing and maintenance ensure your heating system runs smoothly and efficiently, minimising breakdowns and reducing energy bills.
- Free Estimates: We offer free estimates to ensure you receive the best possible service and price for your specific needs.
Testimonials
Our dedication to exceptional service is reflected in the numerous testimonials from satisfied customers, including:
"Tony Pritchard is one of the few tradesmen I have complete faith in. He takes the time to explain exactly what the problem is, and I have every confidence in his advice."
Mrs. Lambert
"Tony carried out our boiler installation to our complete satisfaction. He was punctual and very helpful. After bad experiences with other plumbers, Tony puts us at ease."
Mr. Anderson, Higher Compton
"We have recommended Tony to many of our friends and family and they are all happy. Thanks again Tony."
Mr. and Mrs. Welsford, Plymouth
What Sets Us Apart
At Tony Pritchard Plumbing and Heating Engineer, we pride ourselves on our:
- Fully Insured Work: All our work is fully insured for 12 months, giving you peace of mind and providing limitless protection for your property and belongings.
- Competitive Rates: We offer competitive rates, ensuring you receive the best value for your money.
- Professional and Friendly Service: Our experienced plumbers deliver exceptional customer service, ensuring your experience is both professional and friendly.
Get in Touch
For all your plumbing and heating needs, contact Tony Pritchard Plumbing and Heating Engineer today:
Phone: 07968 949 558
Email: pritchardplumbing@btinternet.com
We look forward to serving you.
Service Quality and Response Time
The reviews for Mr. Pritchard's plumbing services are a mixed bag, with some customers praising his prompt response and good work, while others were left dissatisfied with the outcome.
Positive Experiences
Some customers received excellent service, with Tony arriving quickly and fixing the issue efficiently. For example, Jeremy Manfield and Nick M. Nmc Amateur Radio Station both praised his prompt response and professional service. Lisa Bramley and Holly Chester (on behalf of Donna) also appreciated his friendly and reliable service.
Negative Experiences
However, not all customers had a positive experience. Louise Fox was unhappy with the extensive work required to fix a simple bathroom sink repair, which took over 100 hours to complete. She also paid cash but did not receive a receipt, even after requesting it repeatedly. Another customer, Mik Belcher, noted that Tony was helpful and honest, but did not mention any issues with the service.
Communication and Admin
Some customers had issues with communication and admin, with Louise Fox not receiving a receipt nearly four months after the work was completed. This caused her further frustration.
Overall Satisfaction
While some customers were extremely satisfied with Mr. Pritchard's services, others were left unhappy with the outcome. It is essential for customers to be clear about the scope of work and to request receipts and communication updates during the process.
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