Giving our customers a standard of service second to none
Welcome to Russell Haskins Heating & Plumbing, a business built on the principles of honesty, reliability, and exceptional service. We are a team of dedicated professionals, providing a comprehensive range of plumbing and heating services to customers in London and the surrounding areas. With a strong commitment to quality and a focus on customer satisfaction, we have established a reputation as a trusted service provider in our field.
At Russell Haskins Heating & Plumbing, we specialise in the design, installation, and maintenance of heating systems, including gas boilers and air source heat pumps. Our Gas Safe registration for gas boilers, certification for air source heat pumps, and accreditation as installers of leading boiler brands ensure that we can deliver safe, efficient, and lasting solutions. We are proud to offer extended warranties on Vaillant, Glowworm, and Viessmann boilers, as well as to be specialist Megaflo installers and Mitsubishi accredited installers.
Our services encompass boiler installations and repairs, boiler breakdowns, boiler servicing, landlord/homeowner's gas safety certificates, air source heat pump installations and services, vented and un-vented hot water systems installations, pump, tanks, and cylinders installations, central heating installations and repairs, radiators and central heating controls installations and repairs, powerflush, underfloor heating installations, gas fires, gas hobs, gas ovens, cookers installations and servicing.
Our Commitment to Excellent Customer Care
We are dedicated to providing a transparent and trustworthy service, with no hidden charges and honest and competitive prices. Our excellent customer care, skilled workforce, and focus on customer satisfaction ensure that we maintain a high level of repeat business and recommendations. We take great pride in the quality of our service and our close relationships with customers.
Our Service Areas
We provide heating and plumbing services across South West London, Wandsworth, Richmond, Kingston, Sutton, Epsom, and the surrounding areas, including London, Sutton, Cheam, Banstead, Epsom, Ewell, Wimbledon, Earlsfield, Southfields, Putney, Wandsworth, Surbiton, Hampton, Kingston-upon-Thames, Teddington, Twickenham, Esher, and Barnes.
Our Approach to Pricing
We offer simple and transparent pricing, with an hourly rate for plumbing, gas, and heating services, a fixed charge for boiler and cylinder services, landlord gas safety certificates, and boiler or cylinder service + landlord gas safety certificates (if carried out at the same time), and a minimum one-hour charge on all jobs. Our charges exclude materials and parking and are subject to VAT. We are always upfront about our pricing and ensure that we provide value for money on every job.
Our Guarantee and Insurance
All our jobs are guaranteed and insured, providing our customers with peace of mind and the confidence that they are dealing with a professional and reliable service provider. We take great care in our work, respecting your property and ensuring that we leave it clean and tidy.
Our Team
Our team of skilled professionals is our greatest asset. We hand-pick each team member for their expertise, commitment to quality, and dedication to customer service. We invest in their training and development, ensuring that they are up-to-date with the latest technologies and best practices. We believe that our people are the key to our success, and we strive to create a positive and rewarding work environment where they can thrive and grow.
Overview of Reviews
The majority of reviewers have expressed their satisfaction with the services provided, with 15 out of 16 reviewers giving a 5-star rating. The reviews highlight the company's excellent communication, professionalism, and problem-solving skills.
Professionalism and Communication
Many reviewers praised the engineer's professionalism, courtesy, and friendliness. They appreciated the clear explanations provided for the work required and the timely communication throughout the process.
Problem-Solving and Reliability
Several reviewers mentioned the company's ability to solve complex problems, such as resolving boiler errors and rebalancing megaflow systems. The engineer's determination and persistence in finding solutions were particularly noted.
Quality of Work and Value for Money
Reviewers were pleased with the quality of the work, including the installation of new boilers, heating systems, and plumbing pipe repairs. The pricing was considered reasonable, and many reviewers felt they received good value for money.
Emergency Response andMaintenance
The company's emergency response and maintenance services were praised for their promptness and reliability. Reviewers appreciated the engineer's ability to quickly diagnose and resolve issues, often within a short timeframe.
Negative Review
One reviewer expressed dissatisfaction with the service, citing unprofessional behavior, unreliability, and overcharging for a basic job.
