Friendly, Reliable Service you can trust
At Pantiles Plumbing & Heating, we are a team of experienced and highly qualified plumbers and heating engineers, dedicated to providing a first-class service to our clients in Tunbridge Wells and the surrounding areas of Kent and East Sussex. With years of experience in the industry, we have developed a reputation for our expertise, reliability, and commitment to customer satisfaction.
Our History
Our story began in 2010, when our founder, Alex Shorter, decided to start his own plumbing and heating business. With a passion for property and a love for renovating old houses, Alex saw an opportunity to provide a unique and personalized service to the community. With the support of his wife, Alex began his journey as a plumber, completing his City and Guilds training and Gas Safe qualifications.
Our Team
At Pantiles Plumbing & Heating, we pride ourselves on our diverse and skilled team of plumbers and heating engineers. Our team members have come from various backgrounds, with some joining us through apprenticeship programs, while others have transferred from the public sector. Our team is committed to ongoing training and professional development, ensuring that we are always up-to-date with the latest techniques and technologies.
Our Services
We offer a wide range of services, catering to both domestic and commercial clients. Our services include:
Boiler Installations & Breakdowns
- Boiler installations, from scratch or like-for-like swaps
- Boiler repairs and maintenance
- Boiler inspections and servicing
Bathroom Design & Installations
- Bathroom design and planning
- Bathroom installations, including sanitaryware and tiling
- Bathroom renovations and refurbishments
General Plumbing
- General plumbing services, including leak detection and repair
- Plumbing installations, including bathroom and kitchen fixtures
- Emergency plumbing services, 24/7
Leak Detection
- Thorough leak detection and repair services
- Leak detection and remediation for commercial and domestic clients
At Pantiles Plumbing & Heating, we understand the importance of transparency and honesty in our dealings with customers. That's why we offer a no-obligation quote or free advice, and ensure that our charges are clearly explained before any work commences.
Our Mission
Our mission is to provide exceptional, personalized service to our customers, using our expertise and knowledge to deliver tailored solutions that meet our clients' unique needs. We strive to build lasting relationships with our customers and the local community, and to be the go-to plumbing and heating company in Tunbridge Wells and beyond.
Get in Touch
If you have any plumbing or heating needs, or would like to discuss a potential project, please don't hesitate to contact us. We look forward to serving you.
Overall Service Experience
The majority of customers have reported a highly positive experience with Pantiles Plumbing, praising their honest advice, efficiency, helpfulness, and professionalism.
Quality of Work
Customers have expressed satisfaction with the quality of work performed by Pantiles Plumbing, citing examples such as prompt attendance, courteous technicians, and excellent job execution.
Communication and Response
Most customers have reported excellent communication and response from Pantiles Plumbing, with some even mentioning that they were impressed by the company's willingness to provide honest advice and not push for unnecessary work.
Recommendations
Almost all customers have highly recommended Pantiles Plumbing, stating that they would definitely use their services again and recommend them to others.
Single Negative Incident
One customer reported a negative experience, citing a lack of response to their quote request despite providing photos and chasing multiple times.
