Empowering a Sustainable Future, One Installation at a Time
At Otter South West Ltd, we are proud to be one of the leading plumbing, heating, and renewable energy specialists in the South West of England. With over 30 years of experience in the industry, our team of experts is committed to providing a high-quality service that meets the highest standards of professionalism, reliability, and customer satisfaction.
Our Services
We offer a wide range of services, from plumbing and heating installations to renewable energy solutions. Our team of skilled engineers is trained to the highest standard to deliver exceptional results and exceptional customer service. Our services include:
- Plumbing installations
- Central heating installations
- Renewable energy solutions, including air source heat pumps, ground source heat pumps, and solar thermal hot water systems
- Gas boiler installations and servicing
- Underfloor heating installations
- Designer bathrooms and electrical installations
Our Team
At the heart of our success is our team of dedicated and experienced professionals. Our directors, Laurence and Andrew, have over 30 years of combined experience in the industry and are passionate about providing exceptional customer service and high-quality workmanship. Our team of engineers is fully qualified and trained to the highest standard to ensure that every job is completed to the highest standard.
Our Commitment to Quality
At Otter South West Ltd, we are committed to delivering exceptional quality and service to our customers. We understand the importance of maintaining and complying with new legislation, and our team is fully trained to ensure that all work is completed to the highest standard.
Our Credentials
We are proud to have received numerous awards and accreditations, including being finalists in the LABC Building Excellence Awards 2018. We are committed to continuing to invest in our workforce, engineers, and premises to ensure that we remain at the forefront of the industry.
Client Feedback
We take pride in our customer feedback, which is a testament to our commitment to exceptional service and quality workmanship. Our clients appreciate our attention to detail, professionalism, and ability to complete jobs efficiently and effectively.
Customer Satisfaction
Otter SouthWest has received overwhelmingly positive reviews from their customers. Many clients have praised the company's professionalism, efficiency, and attention to detail. The installers have been commended for their knowledge, friendly nature, and tidiness during their work.
Quality of Work
The quality of work has been consistently high, with customers highlighting the excellent installation work, professionalism, and attention to detail. Many have reported being impressed with the efficiency and quiet operation of their new heating systems.
Communication
Otter SouthWest has been praised for their excellent communication, with customers appreciating the regular updates and reminders regarding servicing and installations.
Personal Service
The company has been commended for their personal approach, with clients appreciating the friendly nature of the installers and office staff.
Negatives
One reviewer, Bryan Noble, rated Otter SouthWest 2 stars and expressed disappointment with the company's handling of an installation issue. He stated that the company made a technical error, resulting in various faults and financial losses for the clients.
