If your project has water, ask us to make it flow!
Direct Heating and Plumbing Merchants are one of the UK's leading independent heating and plumbing specialists, with over 35 years of experience in trading boiler spares, heating parts, heating system controls, plumbing and central heating systems. Our combined staff experience in all aspects of plumbing, heating, and bathroom-related enquiries exceeds 50 years. This unparalleled level of expertise allows us to provide outstanding customer service and unparalleled product knowledge.
Our Services
We offer a wide range of services, including heating and hot water systems, bathroom showrooms, boiler spares, and plumbing products. Our showrooms are stocked with a vast array of products from top manufacturers, and our expert staff are always on hand to offer advice and guidance on selecting the perfect products for your needs. With free initial consultations and quotes, you can be assured that you are in safe hands.
Heating and Hot Water Systems
Our professional team are always on hand to offer advice on new heating and hot water systems. With a wide range of styles and designs on show, you can find your perfect system at very competitive prices. Our staff understand heating and plumbing systems and can help you choose the best option for your needs.
Bathroom Showroom
At our bathroom showroom, you can find a wide range of styles and designs on show, complete with stunning bathroom suites, sanitary ware, and shower enclosures. Our experts are always on hand to offer advice on designing your dream bathroom, and we offer free initial consultations and quotes to ensure you get the best possible service.
Boiler Spares
With over 9,000 boiler spare parts in stock, we are one of the largest independent boiler spares stockists in the UK. As direct account holders with all major boiler spare manufacturers, we can source any part you need. Whether it's a common Worcester spare or an unusual Halstead part, we should be able to help.
Plumbing Products
Our plumbing products range includes pipes, fittings, soil and waste shower pumps, cold water storage, and sundries. Our staff are experts in plumbing and can offer guidance on selecting the perfect products for your needs.
Showrooms and Branches
We have three showrooms located in Southend-On-Sea, Chelmsford, and Benfleet, each stocked with a vast array of products from top manufacturers. Our experienced staff are always on hand to offer advice and guidance on selecting the perfect products for your needs. We also have branches in Colchester and Ipswich, each with its own unique range of products.
Meet the Team
Our team is made up of highly experienced professionals, each with their own area of expertise. Meet Craig Kennet, our Southend Branch Manager; Dave West, our Bathrooms Manager; Gary Wheeler, our Chelmsford Branch Manager; Paul Gibbons, our Benfleet Branch Manager; and Jamie Mitchell, our Ipswich Branch Manager. Each member of our team is dedicated to providing outstanding customer service and ensuring that you receive the best possible advice and guidance.
Partner Companies
We choose to work with specific brands based on our positive experience of the products these firms sell, as well as the quality of their pre-sales expertise, after-sales care, and warranty details. We work with a range of partner companies to offer the best possible products and services to our customers.
Overall Impressions
The reviewers of Direct Heating Chelmsford generally have a positive experience with the company. They praise the store's helpful staff, wide range of products, and excellent customer service.
Personal Experiences
Many customers have had a positive experience with the store. Sole Sisters and Dwayne Stewart both give the store a 5-star rating, praising the helpful staff, plentiful stock, and good product knowledge. Paulcan also gives a 5-star rating, expressing gratitude for the store's availability and competitive pricing. However, David's experience is less positive, giving the store a 2-star rating. He was initially told he could return an item, but was refused a refund when attempting to do so.
Customer Service
The reviewers highlight the excellent customer service provided by Direct Heating Chelmsford. Sole Sisters praises the staff's helpfulness, while Dwayne Stewart specifically mentions the "first-class" customer service. Paulcan also expresses appreciation for the staff's assistance.
Product Availability
The reviewers are generally satisfied with the store's product range and availability. Sole Sisters notes that there is "plenty of stock" available, while Paulcan found exactly what he needed in stock and quickly.
Pricing
Paulcan mentions that the store's prices are competitive and cheaper than other online retailers.
