Your one-stop-shop for all your plumbing and electrical needs
At Elec-Mec, we have been a leading supplier of plumbing and electrical products for over 75 years. Our commitment to delivering high-quality products and exceptional customer service has enabled us to establish a reputation as one of the most trusted and respected businesses in the industry.
Services
Our extensive range of products includes plumbing pipes and fittings, heating systems, and electrical components. We cater to both residential and commercial customers, providing solutions to meet the unique needs of each client. Whether you're a homeowner looking to update your bathroom or a business seeking to renovate your office space, we have the expertise and products to help you achieve your goals.
Plumbing Services
Our plumbing department stocks a wide range of products from leading manufacturers, including copper, polybutene, and buteline pipes and fittings. We also offer a variety of valves, hoses, and accessories to ensure that our customers have everything they need to complete their plumbing projects. Our experienced team is always available to provide expert advice and guidance to help you make informed decisions.
Electrical Services
Our electrical department offers a vast range of products, including switches, sockets, and cables. We specialize in providing high-quality electrical components that meet the highest standards of safety and performance. Whether you're a DIY enthusiast or a professional contractor, we have the expertise and products to help you complete your electrical projects.
Customer Service
At Elec-Mec, we pride ourselves on our exceptional customer service. Our knowledgeable staff is always available to answer your questions, provide technical support, and offer expert advice. We understand the importance of timely delivery and therefore strive to provide fast and efficient service to ensure that our customers receive their products quickly and efficiently.
Partnerships
We have established strong relationships with top suppliers and manufacturers to ensure that our customers have access to the latest products and innovations. Our partnerships enable us to provide high-quality products at competitive prices, giving you the best value for your money.
Conclusion
Elec-Mec is committed to delivering exceptional customer service, providing high-quality products, and building strong relationships with our clients. We understand the importance of trust and reliability in business and strive to maintain the highest standards of integrity, transparency, and ethics. At Elec-Mec, we are dedicated to helping our customers achieve their goals and realize their dreams.
Customer Service Concerns
The majority of negative reviews focus on the poor customer service experienced at Elec-Mec. Customers have reported rude and unhelpful staff, lack of knowledge and enthusiasm, and a general sense of unprofessionalism. One reviewer was transferred between multiple staff members, each of whom failed to provide any meaningful assistance, and another was treated poorly by a staff member who exhibited a complete lack of familiarity with basic plumbing components.
Staff Issues
Several reviewers have expressed frustration with specific staff members who demonstrated rudeness, arrogance, and a lack of willingness to help. One staff member was described as "snobby" and showed no interest in answering questions, while another ignored a customer in the queue to serve a friend.
Product Knowledge and Expertise
Some customers have reported that staff members lacked knowledge and expertise in their area of product specialization. This lack of knowledge led to mistakes and misunderstandings, causing frustration and inconvenience for the customers.
Positive Experiences
On the other hand, many customers have reported positive experiences with specific staff members who demonstrated excellent knowledge, helpfulness, and a willingness to go above and beyond to ensure customer satisfaction. These staff members were praised for their expertise, product advice, and efficiency.
High-Quality Products and Services
Reviewers who had positive experiences with Elec-Mec praised the high-quality products and services offered, including excellent bathroom design and tiling assistance. Some reviewers also appreciated the personalized sales services and the willingness of staff to help design bathrooms efficiently and economically.
