Reliability you can trust, solutions you can count on
At Columbus Plumbing and Heating Services Ltd, we pride ourselves on being leaders in both domestic and commercial plumbing and heating throughout East Anglia. As a reputable and trustworthy provider of comprehensive plumbing and heating services, we focus on unmatched quality workmanship and a commitment to excellence in customer services. Our team of 16 engineers, backed up by a team of office staff, has been built on a practical attitude to planning and problem-solving, ensuring that we deliver high standards of professionalism to our clients.
Our Services
We offer a wide range of services, including boiler installation, boiler service and repair, central heating services, and more. Our team of expert plumbers and heating specialists is equipped to handle any plumbing and heating issue, from minor fixes to wide-scale installations. Whether you're a homeowner or a business owner, we're confident that our comprehensive services will meet your needs. We're proud to be accredited installers of quality products and units, and our team is individually qualified, experienced, and committed to a better standard of customer service.
24 Hour Service
We understand that plumbing and heating emergencies can happen at any time, which is why we're available 24 hours a day, 365 days a year. Our friendly and professional team is always on hand to assist you, providing speedy and responsive solutions to your plumbing and heating needs.
Our Story
Established in 2008, Columbus Plumbing and Heating Services Ltd was founded by Neil Columbus and Jon Mickelsen, who both have in-depth technical knowledge of the domestic and commercial plumbing and heating industry. Our initial workforce of three experienced engineers has grown to a team of 16, backed up by a team of office staff. We're proud to have built an enviable reputation for high standards and professionalism with our clients.
Positive Reviews
The majority of the reviews for Columbus are extremely positive, with customers praising their professionalism, politeness, and efficiency. Engineers are described as hardworking, friendly, and knowledgeable, with some customers mentioning that they would highly recommend the company.
Service Quality
Columbus is praised for its excellent service quality, with customers noting that the company is diligent, efficient, and extremely friendly and helpful. Engineers are said to be superb and reassuring, particularly with regards to elderly clients.
Installation and Maintenance
Customers are pleased with the installation and maintenance services provided by Columbus, with some noting that their heating systems have been working perfectly after installation. Others appreciate the annual servicing of their boilers, which includes maintaining the ten-year warranty.
Customer Reviews
Some customers have had positive experiences with Columbus, with a few even mentioning that they would not hesitate to recommend the company to others. Others have praised the company's ability to work around their opening hours without disrupting their business activities.
Negative Review
One customer had a disappointing experience with Columbus, citing poor workmanship and a lack of transparency regarding call-out fees. The customer was not happy with the bill they received, which included a call-out fee of 67 plus VAT for an engineer to be on site for 10 minutes.
Overall
Overall, the majority of the reviews for Columbus are extremely positive, with customers praising the company's professionalism, politeness, and efficiency. However, one customer had a disappointing experience, which highlights the importance of transparency and customer service.
