Perfect partners, on site or in the home
At Plumbtec (South West) Ltd, we pride ourselves on providing a wide range of services to our clients, from commercial to domestic, and environmental solutions. Our company was founded in 1999 by Mike and Helen Goodfield, and since then, we have grown steadily, expanding our services to cater to the needs of our clients.
Company History
We started as a small company operating in the Bristol area, but over the years, we have expanded our services to cover Avon, Somerset, Gloucestershire, Wiltshire, Cardiff, Newport, and Chepstow. We have also changed locations, moving from our initial base in Charfield to our current location in Horfield, Bristol, and Stroud, Gloucestershire. This strategic move has given us excellent access to the M4 and M5 motorway network.
Our Services
We offer a comprehensive range of services to our clients, including:
Commercial
At Plumbtec, we understand the importance of providing a professional and quality service to our commercial clients. We provide a full service to our clients, including survey, specification, design advice, installation, and after-sales service and support. Our services include screwed iron fusion welding, ventilation and extract servicing, and pipe fitting. We are fully qualified and insured, and we strive to deliver on time and to budget.
Domestic
At Plumbtec, we understand the importance of providing a comfortable and reliable heating system for our domestic clients. We install and maintain heating systems, including state-of-the-art environmentally friendly fuel-free heating and cooling systems. We also provide full bathroom installations, and our primary aim is to provide the most appropriate solution while making sure it is in sympathy with the building. Our services include bathroom installations, plumbing repairs, and disability adaptations, such as wet rooms and accessible shower facilities.
Environmental
At Plumbtec, we are committed to providing your most cost-effective heating solution. We are fully trained to install a wide range of systems, including hot water solar panels, ground and air source heat pumps, and gas condensing boilers. We are MCS registered and accredited with OFGEM to apply for the Boiler Upgrade scheme grant on your behalf. We are also registered under the Microgeneration Certification Scheme (MCS), which will enable us to fit solar thermal panels and heat pumps and enable you to gain the support of the Renewable Heat Incentive Scheme (RHI).
Accreditations
We are accredited by various organizations, including the Association of Plumbing and Heating Contractors (APHC), CHAS, and Vaillant. We are also listed on the Microgeneration Certification Scheme (MCS) register.
Conclusion
At Plumbtec (South West) Ltd, we pride ourselves on providing a comprehensive range of services to our clients, from commercial to domestic, and environmental solutions. We are committed to providing our clients with the most cost-effective and environmentally friendly solutions to their heating and plumbing needs.
Overview of Reviews
Plumbtec has received a mix of positive and negative reviews from its customers. While some customers have praised the company's professionalism, quality of service, and workmanship, others have expressed disappointment and frustration with their experiences.
Positive Aspects
Quality of Service
Many customers have praised Plumbtec's high-quality service, with some describing it as "top class" and "excellent". The company's engineers have been commended for their professionalism, skill, and attention to detail.
Professionalism
Plumbtec's staff have been described as pleasant, courteous, and professional. Customers have appreciated the company's responsiveness and transparency, with some stating that they would "highly recommend" the company to others.
Workmanship
The company's workmanship has been praised for its high standard, with customers noting that the engineers left no mess and completed the work to a high standard.
Negative Aspects
Poor Service
Some customers have reported poor service from Plumbtec, with one customer stating that the company did not fix the problem they came to fix. Another customer described the service as "appalling".
Lack of Transparency
One customer complained about a lack of transparency around costs, which caused them inconvenience and frustration.
Aggressive Customer Service
A few customers have reported experiencing aggressive customer service, with one customer describing the representatives as "churlish" and "rude".
