Traditional Values for a Modern World
At E Dugdale Sons & Grandson, we are a family-run business that has been providing top-notch electrical, plumbing, and heating services to our customers in Lancashire and surrounding areas for over 80 years. Our commitment to quality, reliability, and customer satisfaction has earned us a reputation as one of the most trusted names in the industry.
Our History
Established in 1939, our company has been built on traditional values of hard work, dedication, and a passion for delivering exceptional service. From our humble beginnings as a small electrical repair shop to our current status as a leading provider of comprehensive property maintenance solutions, we have consistently demonstrated our ability to adapt to changing customer needs while maintaining our core values.
Our Services
We offer a wide range of services designed to cater to the diverse needs of our customers. Our services include boiler installations and repairs, fire and security services, electrical services, plumbing services, and maintenance plans. We are committed to providing personalized services that meet the unique requirements of each customer, ensuring that their needs are met with precision and care.
Our Accreditations
To ensure our customers receive the highest standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies. This commitment to excellence has earned us a reputation as one of the most trusted and respected names in the industry.
Our Values
At E Dugdale Sons & Grandson, we believe in building long-term relationships with our customers based on trust, respect, and a shared commitment to excellence. We are dedicated to providing personalized services that meet the unique needs of each customer, ensuring that their needs are met with precision and care.
Reliability and Customer Service
The reviews highlight inconsistent customer service and reliability from Dugdales. Some customers have experienced poor aftercare, with issues not being resolved and extra charges being incurred. Others have reported that the company fails to turn up for appointments or complete jobs on time. However, some customers have had positive experiences with prompt and efficient service.
Quality of Work
The quality of work performed by Dugdales has received mixed reviews. Some customers have been satisfied with the work completed, praising the professionalism and competence of the engineers. Others have reported issues with the work, such as a shower not being fixed properly, leading to ongoing problems.
Pricing and Value
Dugdales has been praised for providing competitive quotes and value for money. Some customers have reported significant cost savings compared to other companies.
Overall Experience
The overall experience of customers with Dugdales has been inconsistent. While some have had positive experiences with friendly and efficient service, others have reported negative experiences with poor customer service and reliability issues.
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