At ETTA Plumbing & Heating Services, we are proud to have been providing top-notch plumbing and heating solutions to the people of Derby and the surrounding East Midlands area since 1997. Our team of highly skilled and experienced plumbers and gas engineers are dedicated to delivering excellent customer service, combined with a commitment to providing the highest quality workmanship.
Our Services
With a vast range of services to choose from, we cater to both residential and commercial clients. Our services include boiler installations and replacements, boiler repairs, servicing, and maintenance. Whether you need a new boiler installed, your current boiler repaired or serviced, or our assistance with a plumbing problem, our expert team is here to help.
Boiler Services
As Gas Safe registered heating engineers, we take pride in our top-of-the-line boiler installations, repairs, and servicing. We only install condensing boilers, which are up to 40% more efficient than older, conventional boilers. This not only reduces your energy bills but also reduces your carbon footprint.
Commercial Plumbing Services
We also provide a range of commercial plumbing services, including installation, repair, and maintenance of plumbing and heating systems in offices, care homes, schools, and other commercial environments.
Gas Inspections
Boiler inspections are a must to ensure the safety and efficiency of your boiler. Our expertly trained and certified engineers will inspect your boiler regularly to identify any potential issues before they become major problems.
Repairs and Maintenance
As unwanted boiler breaks down can cause immense inconvenience and disruption, we provide emergency boiler repair services. Whether you're experiencing a sudden loss of hot water or heating, our team of skilled engineers will quickly identify the issue and provide a swift, professional solution.
Warranty and Insurance
As a reputable and trustworthy company, we stand by the quality of our work. We offer up to 12-year warranties on gas and oil boilers, providing you with peace of mind and financial protection.
Community-First Approach
At ETTA Plumbing & Heating Services, we're committed to providing a personalized, tailored service that meets the unique needs of each client. We believe in building strong relationships with our customers, ensuring that you receive the highest level of service and satisfaction.
Get in Touch
To learn more about our services, or to schedule an appointment, please get in touch with us via phone, email, or our website. Our friendly team is always here to help.
General Feedback
Etta Plumbing and Heating has received numerous glowing reviews from satisfied customers. All reviewers have given the company a perfect 5-star rating, praising their professional, reliable, and efficient services.
Key Indicators of Excellence
- Communication: Etta's engineers are highly communicative, keeping customers informed throughout the process. They respond promptly to calls and messages, and provide detailed surveys and explanations of the work to be done.
- Professionalism: The company's engineers are skilled, methodical, and knowledgeable. They take their time to diagnose issues and provide flexible appointment times.
- Quality of Work: Etta's work is of high quality, with customers praising their attention to detail, tidiness, and ability to fix problems professionally.
- Customer Service: The company's customer service is exceptional, with reviewers highlighting the helpfulness and friendliness of the engineers.
- Value for Money: While some reviewers noted that Etta's prices may be higher than others, the majority felt that the quality of work and service justified the cost.
Exceptional Reviews
- Pat Bishop: Etta's heating engineers successfully diagnosed and fixed an old boiler with various accessibility problems, demonstrating their expertise and persistence.
- Hope Elizabeth: Etta provided a 5-star service, fitting a new oil boiler with prompt, professional, and reliable results.
- Harley Haze: Etta plumbed in thermo valves, treated the system, and installed underfloor heating, with the engineer taking the time to explain each step.
- James Swift: Etta installed two new radiators with brilliant communication, detailed surveys, and spot-on execution.
- Sam Smith: Etta has maintained Sam's domestic gas appliances and boiler for over 10 years, providing an efficient, excellent, and highly recommended service.
Negative Review
- Alison Knight: Unfortunately, Alison had a poor experience with Etta, citing unresponsive phone calls, poor workmanship, and difficulty getting the issues resolved.
Neutral Review
- Neil Oakton: While Neil was pleased with Etta's expertise and ability to fix his combi boiler, he felt the cost was high.
Conclusion
Etta Plumbing and Heating has demonstrated consistently high standards of professionalism, expertise, and customer service across multiple reviews. While there is one negative review, the majority of customers have had exceptional experiences with the company.
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