Reliable Plumbing and Heating Engineers in Norwich
About Us
THP Plumbing & Heating is a trusted and experienced plumbing and heating company based in Norwich, Norfolk. With over 25 years of expertise in the industry, we provide a comprehensive range of services to homeowners and landlords throughout Norwich and the surrounding areas. Our team of skilled and qualified engineers are dedicated to delivering professional, reliable service with an emphasis on customer satisfaction.
General Plumbing & Heating Services
We cater to all your plumbing and heating needs, offering:
- Bathroom Installations & Alterations: Whether you need a complete bathroom makeover or just a repairs, our experienced team can handle it all.
- Plumbing Repairs: We fix all types of plumbing problems, from leaky taps to burst pipes.
- Power Flushing: Remove stubborn sediment buildup in your central heating system for improved efficiency and performance.
- Installing & Replacing Radiators: We can efficiently install new radiators or replace old ones, ensuring optimal warmth in your home.
- Full Heating System Upgrades: We can assess your existing system and recommend the best options for upgrades and improvements.
Landlord Services
We understand the unique needs of landlords and offer:
- Gas Safety Certificates & Annual Servicing: Ensure compliance with gas safety regulations and prevent costly breakdowns.
- Plumbing Repairs: Quick and efficient repairs to keep your rental properties in perfect working condition.
- Legionella Risk Assessments: Identify potential risks and take necessary steps to prevent legionella contamination.
- Power Flushing: Maintain your tenants' comfort and prevent heating system breakdowns.
Boiler Services
Our comprehensive boiler services include:
- Boiler Repairs: We promptly diagnose and fix all types of boiler problems.
- Boiler Replacements: We install and configure new boilers efficiently and safely.
- Boiler Servicing: Regular servicing ensures optimal performance, efficiency, and increased lifespan.
Our Commitment
At THP Plumbing & Heating, we pride ourselves on:
- Integrity: We are honest and upfront in our pricing and communication.
- Experience: Our engineers are highly skilled and well-trained.
- Customer Service: We prioritize your needs and provide excellent customer care.
- Reliability: We are committed to completing work on time and within budget.
Overview of Reviews
The reviews of THP Ltd are mixed, with some customers expressing satisfaction with their services, while others have had negative experiences.
Positive Feedback
Quality of Service
Many reviewers praised the company's professionalism, punctuality, and quality of work. They mentioned that the engineers were friendly, polite, and respectful of their homes. The company's responsiveness to emails and phone calls was also commended.
Reliability
Several reviewers reported that the company arrived on time and completed the jobs quickly but thoroughly. They were impressed with the tidiness of the engineers and the fact that they explained the features of the new boilers.
Recommendations
Most of the satisfied customers would recommend THP Ltd to others and stated that they would continue to use their services in the future.
Negative Feedback
Poor Service
A few reviewers had negative experiences with the company. One customer reported that the engineer arrived late, left a mess, and lied about fixing the original problem. Another customer felt duped by the company, as they replaced parts of the boiler that were not faulty, and then suggested replacing the entire boiler.
Lack of Communication
One reviewer mentioned that the company changed the appointment time without communicating with them, which caused inconvenience.
Unreliable Engineers
A couple of reviewers reported that the engineers seemed uninterested in doing their job, and one even mentioned that the engineer was in a foul mood.
Be the first to review THP Plumbing & Heating.
Write a Review
