It pays to use a name you can trust
Heppelthwaite the Red Van Plumbers is a family-run plumbing and heating company with a rich history dating back to 1948. As a local award-winning company, we take pride in providing expert services to our customers in and around the Southern Home Counties area. Our company has earned numerous accolades, including being crowned "the Face of Which? Trusted Traders" in 2015, and achieving Platinum status as a Worcester Bosch-approved installer.
Our Services
We offer a wide range of services to cater to our customers' varying needs. Our team of experienced gas engineers and plumbers is equipped to handle everything from boiler servicing and repair to replacement, gas safety certificates, and heating control installations. We also provide central heating systems, underfloor heating, and radiator leak repairs. Furthermore, our bathroom design and installation services ensure that our customers can rediscover the comfort and luxury of a well-designed bathroom.
Specialized Services
At Heppelthwaite the Red Van Plumbers, we understand the importance of energy efficiency and sustainability. To that end, we offer a range of renewable energy solutions, including heat pumps and biomass systems. These eco-friendly options not only reduce our customers' energy bills but also contribute to a more environmentally friendly future. Additionally, our team is experienced in installing and servicing boilers, central heating systems, and other plumbing fixtures.
Community Support
We are not just a plumbing and heating company; we are also deeply committed to giving back to our community. Our team of employees is actively involved in supporting various local community projects and events. From participating in charity runs to sponsoring local sports teams, we are dedicated to making a positive impact in the areas we serve.
Accreditations
We understand that choosing the right plumbing and heating company can be a daunting task. To alleviate any concerns, we are proud to hold a range of accreditations from reputable trade organizations and regulating bodies. These accreditations include Gas Safe, Oftec, Worcester Bosch, Checkatrade, and Which? Trusted Traders, among others.
Customer Reviews
We take pride in our customers' satisfaction, and we strive to ensure that every interaction with our company is a positive one. Take a look at what some of our satisfied customers have to say about their experiences with Heppelthwaite the Red Van Plumbers:
- "Organised and efficient service. The engineer gave good advice about my boiler and Honeywell Portable Room thermostat."
- "Great company, polite, prompt, and efficient service."
- "I've used Heppelthwaite for years. Brilliant boiler and radiator installation, and excellent ongoing service."
Contact Us
If you require expert plumbing and heating services, please do not hesitate to contact us. Our dedicated customer care team is always available to answer any questions or concerns you may have. Phone us today to schedule an appointment at your convenience.
Inaccurate Invoicing and Unhelpful Staff
Several customers have reported issues with the accuracy of their invoices from Hepplethwaite. Simon Richards, who gave a 3-star rating, mentioned that every time he uses the company, the invoice is wrong in their favour. When he challenged the invoice, he was told that when engineers don't have feedback on the length of stay, they estimate and then charge accordingly. Richards found this unacceptable, as the company's hourly rates are publicly available.
Excellent Service
On the other hand, several customers have had positive experiences with Hepplethwaite. Many have praised the company's engineers for being courteous, professional, and efficient. David Hurst, James Gibbs, Maintenance Team, Harrison Freeman, Hannah Wild, Jessica D., John Storrie, Theo Grice, and Rhys Luke all gave 5-star ratings. They commended the company's ability to diagnose and fix issues quickly, provide excellent customer service, and be reliable and punctual.
Lack of Response and Appalling Service
However, one customer, Rachel Prior, had a disastrous experience with the company. She gave a 1-star rating, complaining about the appalling service she received. She contacted the company a week ago to replace a circulating pump, but never received a follow-up call or response, despite multiple emails and calls. When she threatened to cancel her account, she was met with silence.
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