Your Boiler, Your Home, Our Priority
We are a team of experienced plumbers and heating engineers based in Dedham, Essex. For over 20 years, we have been providing high-quality plumbing and heating services to both domestic and commercial customers.
Our Expertise
Our expertise covers a wide range of areas, including:
New Build Plumbing Services
- Comprehensive plumbing installations for new builds of all sizes.
- Close collaboration with developers and contractors.
- Attention to detail and adherence to building regulations.
Domestic Plumbing Services
- Emergency repairs and maintenance.
- Boiler installation, servicing, and repair.
- Radiator and central heating systems.
- Bathroom and kitchen installations.
- Unvented cylinder servicing and replacement.
Renewable Services
- Installation and maintenance of ground source heat pumps.
- Installation and maintenance of air source heat pumps.
- Underfloor heating systems.
- Comprehensive energy assessments and recommendations.
A Commitment to Quality and Customer Satisfaction
At Richardson and Rothwell, we pride ourselves on:
- Outstanding customer service and communication.
- Skilled and experienced engineers.
- Use of high-quality materials.
- Competitive pricing and transparent billing.
Investing in the Future
We believe in supporting the future of the plumbing and heating industry by investing in talented apprentices. We partner with the Colchester Institute to provide opportunities for young people to gain valuable skills and experience.
Get in Touch
For reliable, efficient, and professional plumbing and heating services in the Dedham area, contact Richardson and Rothwell today.
Customer Experience
The customers who left reviews had varying experiences with the company, ranging from excellent to disappointing.
Positive Experiences
- Some customers praised the company's prompt and professional service, with one reviewer stating that he was helped over the phone by Edward, and another reviewer commending the plumber's politeness and efficiency.
- A few customers mentioned that they were happy with the company's work, citing good levels of service, professional yet friendly staff, and reasonable prices.
- A reviewer also appreciated the company's willingness to help resolve a problem with their boiler, and another reviewer was pleased with the plumber's work on their taps.
Negative Experiences
- On the other hand, several customers were dissatisfied with the company's service, citing issues such as delays in resolving problems, unresponsiveness, and poor communication.
- Some reviewers felt that the company's owners, Steve and David, were dismissive and flippant, and that they didn't take their concerns seriously.
- A few customers also reported that the company failed to follow up on their appointments or didn't resolve the issues they were experiencing, leaving them feeling frustrated and disappointed.
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